JCPenney Survey (JCPenney Customer Satisfaction Survey) allows all JCPenney customers to share their honest feedback. The survey lets you win a 15% OFF coupon prize.
JCPenney’s department store is conducting an online survey to obtain customers’ opinions about their recent store visits. The survey should take no more than five (5) minutes to complete.
JCPenney, abbreviated as JCP, is the leading American and Canadian department store, operating more than 656 stores. Your feedback is vital for JCPenney to maintain high company standards and improve its services.
Why Is JCPenney Conducting A Customer Satisfaction Survey?
As a department store, JCPenney has many competitors. To sustain itself in the market, JCPenney wants to give its customers the best customer experience. Therefore, it is interested in what customers think about its store and services.
JCPenney has an online survey portal at www.jcpenney.com/survey to gather customers’ opinions. Please share your responses here.
Thus, in return for your feedback, JCPenney offers a coupon prize of 15% OFF on your next purchase. In addition to that, you will enter into the sweepstakes, which might reward a $500 gift card.
JCPenney store survey benefits both the participants and the company.
What do I Need To Participate In The JCPenney Survey?
First, a recent purchase receipt is a must for the JCPenney online survey portal at www.jcpenney.com/survey. To obtain a valid purchase receipt, one must visit the JCPenney store.
Moreover, the receipt must have a 22-digit access code. The JCPenney survey access code helps customers enter the survey contest; without the receipt and access code, you can’t enter the JCPenney customer experience survey.
Note: Be sure to visit the survey website (www.jcpenney.com/survey) within a week.
What Will I Earn After Participating In The JCPenney Survey? (Rewards)
Every successful survey participant will get a 15% OFF coupon as the reward prize. But the limit is one winner per receipt.
Sometimes, JCPenney might take you into the sweepstakes contest, so after completion of the survey, you will enter the JCPenney survey sweepstakes. Thus, if you are the lucky winner, you might get a $500 gift card.
Note: Winning the reward coupon is inevitable, but sometimes, you might get 15% off; in some cases, you get a 10% off coupon.
# Redeem the coupon within 30 days.
JCPenney Customer Experience Survey Rules
- A participant must be a resident of the United States.
- The age of the participant must be no less than 18 years.
- A purchase is required to participate in the JCP survey.
- Visit the survey website (www.jcpenney.com/survey) within seven days of receiving your receipt.
- All those who are associated with the Sponsor and Administrator are not allowed to participate in the JCPenney customer survey.
JCPenney.com Survey Contest Details
| Official Website: | Www.JCPenney.Com/Survey |
|---|---|
| Name of the survey | JCPenney Customer Satisfaction Survey |
| Reward: | 15% OFF Coupon |
| Contest Dates: | Everyday |
| Survey Requirements: | 22-Digit Access Code |
| Survey Age: | 18 & More |
| Survey Receipt Is Valid For: | 07 Days |
| Coupon Valid For: | 30 Days |
| Mode Of Entry: | Online Mode |
| Entry Limits: | No Limit |
| Start Date: | Every month’s starting date |
| End Date: | Every month’s ending date |
How Do You Take Part In The JCPenney Survey Online?
Time needed: 5 minutes
Take the JCPenney Survey At Www.JCPenney.Com/Survey.
- Visit www.jcpenney.com/survey:
All the participants have to visit www.jcpenney.com/survey to participate in the survey.
- Enter Access Code (22 Digit):
With the receipt in your hand, enter the 22-digit access code; don’t add spaces while entering the access code.
- Provide Feedback:
Share your honest thoughts about your recent department store visit. Your honest feedback will improve their quality of service.
- Submit The Form:
After successfully answering the questionnaire section, submit it. If necessary, provide your details, such as name, phone number, and email address, and submit the form.
- Winning The Coupon Prize:
After completing the JCP survey, you will receive a 15% or 10% discount coupon. Please keep it safe.
- Redeem The Prize:
During your next visit to the JCPenney store, take advantage of the discount by providing the discount coupon at the billing time.
Lost The Receipt? Still Want To Participate In The JCPenney Survey? Let’s Check Whether It Is Possible Or Not
JCPenney’s customer satisfaction survey is not possible for customers who don’t have the purchase receipt. Also, be sure to visit the survey website at www.jcpenney.com/survey within seven days.
For safety’s sake, take a snap of the purchase receipt after checkout so that if you ever lose the receipt, it will be available for survey participation. Other than this, you can’t do anything. Also, make sure that you visit the official survey participation portal within seven days.
Survey Contact Support
Call 1 800 322 1189 for General Inquiries.
Survey URL: survey3.medallia.com/?StoreReceiptSurvey.
Call 1 800 542 0800 for credit card assistance.
Website: www.jcpenney.com.
Survey Support: surveysupport.medallia.com.
Other Contact Info: www.medallia.com/contact.
1 855 808 0330 For Questions Related To Sephora.
Call 1 800 527 4438 for the gift registry phone number.
Call 1 844 527 2775 for questions related to Gadgets & Appliances.
About JCPenney Departmental Store
JCPenney, AKA JCP, is a leading department store in the United States that sells home goods, clothing, jewellery, and beauty products. Founded in 1902 by James Cash Penney, JCPenney started as a small dry goods store and has now become a leading department store.
JCPenney has more than 656 stores in 49 US states and Puerto Rico. It opened its first store in Canada in June 1994 and has several department stores.
Some of the departments include boys’ and girls’, baby, bedding, men’s and women’s, Lingerie, JCPenney Salon, home, fine jewellery, shoes, and JCPenney Beauty. Other departments include US Vision Optical Centres, Seattle’s Best Coffee, and Lifetouch Portrait Studios.
Frequently Asked Questions
Yes, a purchase is compulsory for the JCPenney store survey entry. A receipt is also required.
You might face questions about product quality, staff friendliness, shop cleanliness, shop service, and overall satisfaction.
The Access Code is the 22-digit code present on the receipt, which is helpful for entering the JCPenney customer survey.
A purchase receipt is compulsory for participating in the JCPenney customer satisfaction survey; so, if you ever lose the receipt or your receipt is older than seven days, you are not allowed to take the JCPenney Survey.
Thank you for reading the blog about the JCPenney Retail Survey. To access the survey, visit www.jcpenney.com/survey within seven days of your recent purchase date. For more updates, keep visiting jcpenney-survey.co.
Rafia was great at checking out and letting me know how much I saved on each item. Great customer service!
I just got SCREWED by your store again. I found that I was not credited for points/sales. I was just at your salon for a cut. I went to purchase a shampoo that was signed on sale for 19.99, from $40.00. The computer only took off $8.00. The person would not honour the sign. I worked enough retail to know that you must legally honor the sign. Prior to my hair appointment, I purchased a pair of slacks. Due to a lack of honouring the sale sign, I returned the slacks before I left the store. This is why you’re going out of business. If I find another stylist prior to my next appointment, you will never see my business again. I don’t deal with businesses that deal dirty. 410 501 4392
Joana and Melanie were invaluable. They helped me find what I needed very politely and went above and beyond to make sure I found what I needed. I will be coming back to the store. Please make me pay at home. Thank you. You always have affordable prices, and I can find what I need for every occasion.
Ramila was excellent; thank you so much!
I would like to talk about your helpful customer at the store. His name is Mr Ken. At the JCPenney store in Spotsylvania Mall in VA, he was invaluable this past Monday, President’s Day. He was very helpful and did all he could to find out about a shirt that I wanted but was not on top of the pile. After searching and searching, he saw that there was only one remaining in my size and offered to go back and look through the same pile again. There was my size and shirt colour I wanted sitting at the bottom of the pile. I almost left the store but was hesitant and wanted to hear what he found. Otherwise, I would be gone and disappointed. Thanks, Mr Ken. With that, I do get emails to my email address online, but I did not have my phone with me, so he had a discount for even less on the shirts I wanted. I am a faithful shopper of JCP. I do have 1 question, though; I was looking for the MW Mens Black Jeans in the 40×32 size but saw that they were nowhere in all the MW jeans. Why is that? I don’t wear them extra large in the waist. They did have 42×32. I would have purchased more that day if my size was there. I was told to check out the site and maybe be there. I agreed. Thanks, JCP and Mr Ken. Keep up the good work.
I forgot to mention that I was at the Kerrville, TX, JCPenney Store, and the sales associate who assisted me was named Emily. I was looking for bedding for a family member I had just taken to a nursing home. Noticing I was stressed, Emily suggested what sheets and comforters I might like, and I quickly chose the perfect items. She then went to the register with me and checked me out. Emily was caring and professional and made my shopping experience stress-free. You are lucky to have her as an employee.
Excellent service by Michelle; very friendly and helpful with coupon.
Mel is terrific and very helpful at your Woodfield store. I recently went to your Yorktown store and was very pleased at how well supplied it was. Aida waited on me and was very friendly. I love JC Penney, always have, and always will.
I had very good customer service today at JCPenney.
I want to comment on one of your employees; her name is KC, and she works at JC Penneys Reno NV 89502 Meadowood Mall in the jewellery department. I was looking to buy a gold chain; she was so helpful and knowledgeable. Kc took time with me, and she was very friendly and caring. KC need to be acknowledged by management and given an Atta Girl
Kim was the associate and she was very pleasant!
Associate Aruba, with access code 0157050241503042513315, was very informative and helped me throughout the entire transaction. Help me navigate the floor on items that I was in need of. Thank you so much.
I came in and saw Kimberly Graham in the salon. I’ve known Kimberly for a very long time. She gave me an excellent head massage shampoo, and my cut and style are fantastic! The salon was clean and well-organized. I would definitely give her an A+.
My Cashier, Bella, went above and beyond with her customer service and pleasant personality today, 3/8th, at store #2878.
We had excellent service from Kylie, Vince, and Darlene (on three different occasions) at the Brookfield, WI store. They all did their best to make sure we had all the discounts we could get.
I went to the JCPenney store in Columbia, MD. Maip was very helpful in processing my purchases and acted very profoundly with care.
Your associate, Connie, gave me excellent service. I returned an item I bought. It was on sale, and she gave me a discount. I told her I was doing some more shopping and would be back to have her check me out. She was a delightful woman. Thank you, Connie. I won’t forget you!!
Thank you for my best shopping experience.
Doris me brindó un excelente servicio, me ayudó con el cupón para mi descuento y fue muy amable, fue mi mejor experiencia de compra.
Doris provided me with excellent service, helped me with the coupon for my discount, and was very kind; it was my best shopping experience.
4-3-25 I was in Penney’s Russellville, Arkansas. Linda asked to help me. She was so friendly and helpful, and I was so glad she asked to help me.
ANGIE & BECKY ARE SO HELPFUL WHEN I AM THERE. THEY ARE SO SWEET & FRIENDLY!
Enjoy shopping at JC Penney at West Oak Mall, Ocoee, FL.
The rep was Angie!
Honestly, I took the survey and forgot to mention the super-friendly girl who helped me make the purchase I was making. Thank you very much, Rachel, at the Wellington Mall store.
I want to thank the sales associate Maria at the Jcpenney at Galleria Place. She was so lovely and friendly. She had a Great personality, and she went above and beyond to help me find the curtains I wanted. Thanks again for the excellent customer service and friendliness.
The sales associate ALEXIS at the Chesapeake, VA, Greenbrier location was amazing. Alexis greeted us immediately, walking “near “ the makeup area, and assisted me right away. She was very helpful and friendly. I will return and ask her to help me with my shopping needs!
Ms. Lorraine T. Was very courteous and friendly, and my check-out experience was fun. She was such a delight.
I have spent 15 minutes trying to find the legitimate JCPenny survey. What I get is messing, disorganized sites that pop up and direct me to other places. WHAT A MESS!!! I can’t find a site that looks like a survey that isn’t a scam. Please clean this up!! I really wanted to give credit to Colin at the JCP store in Ames, Iowa. He was so helpful, and when I explained my situation, he helped me through to a very reasonable conclusion. Thanks, Colin!
On April 23, 2025, Clare assisted me in the jewellery department at the JCP at Fair Oaks Mall in Fairfax, VA.
I’ve known her for many years on my frequent trips to my local Penneys. She is always the most helpful associate, is very friendly, and knows her department very well. Thanks so much to Clare for all her kind assistance and good customer service for such a long time. I truly appreciate you!
Marjorie has helped us and checked us out many times and has always been cheerful and a joy to work with.
JCPenney 400 Westminster Mall, Westminster, CA. I want to thank Beauty Department sales associate Edith for her outstanding service, I will definitely go back & shop at this store again! Julie Craven (jacraven55@gmail.com)
I finished and sent the survey. It did not allow me to put in extra comments, which is why I took the survey. PLEASE NOTE
I went to the JCPenney store in Algonquin, Illinois, today to get some pierced earrings. Joann in the Jewelry department serviced me.
JOANN was an excellent, knowledgeable salesperson. Classy offered suggestions and told me ways I could save, therefore buying a more expensive piece of Jewelry.
Thank you.
Cheryl works at the West Oak Mall branch. She is always friendly, courteous, and very helpful, and she makes me and I am sure others feel very welcome.
Trying to exchange something in the store is an exhausting process. The cashier was excellent, but the process leaves a lot to be desired.
Trying to exchange something in the store is an exhausting process. The cashier was excellent, but the process leaves a lot to be desired. I tried to make an even exchange, but I had to return my online items and then repurchase them. I also had to make a payment for the items I bought online, which I received 3 days prior. You can’t get in touch with someone to help you, and the “team member” on the phone is. Calling for a supervisor in the store for assistance produced no one! You get paid more to be a “supervisor”, so be a supervisor and help your staff and your customers!!! I will probably never shop online or in-store again. It is not worth the hassle! If the “team member” had a name tag on, I would give her more than five stars for her help in trying to make a poor situation better. Do better, JCPenney!
I wanted to take the survey, but it was WAY TOO confusing. I had planned to give praise and appreciation to Marcia at the Maplewood, MN, store. Marcia is always pleasant and greets people as they arrive. She handles returns with precision and knowledge. I have visited your other stores, and they lack the expertise that Marcia possesses, and they are barely pleasant. Please pass this information along. It’s possible that if your survey were clearer, you would get more responses (maybe it is just me?)
I would like to commend the attendant at the dressing room today, July 19, 2025, around 2:45 p.m. at Roosevelt Field. I couldn’t work on the survey. My access code is: 0952405510507192514475. The attendant helped me carry the merchandise and provided me with a dressing room that included a chair to make trying on clothes easier. She was very patient and kind. Additionally, I would like to commend the cashier, Amamdeep, who was very helpful. One item was more expensive than I thought, so I told her I didn’t want it. Amandeep suggested I check my iPhone for a JCPENNEY coupon. When I had difficulty getting it, she helped me out, and I received a 25% coupon, so I purchased the Alfred Donner top. I had an enjoyable and profitable visit to JCPENNY today. Please let these employees know how grateful I am for their help.
Sincerely, Ann McDonough
I want to say how fantastic Ileana was. She was so kind and knowledgeable about the jewellery. She took her time and answered all my questions. Your company is fortunate to have her on board. Thank you for hiring ladies like this!
Mrs. Maria was a lovely person. She was invaluable. I appreciate her kindness.
We entered a comment earlier, but neglected to mention the name of the person who was so helpful to us at the Grand Forks Store. Her name is Kim, and she deserves recognition for what she did for us. You are very fortunate to have her as your employee.
I was helped by a very kind lady named Iman. She was friendly, helpful and worked to get me the best deal for my purchase. I am so pleased that JCPenney has the nicest employees. I will continue to shop there and tell others of the great experience I had. Thank you again, Iman.
I like to tell you, you have exceptional employee, (I can’t enter my code number is 0562 350 5863 082825 1426 her name is Nisa and she work in store 0562, my transition is 6863, and her associate number 0389, she no make a sale, she make a customer, was very lovely, bright and focus in my request, every store need miss Nisa excellent employee.
Nathan was invaluable at JCPenney Whittier. I was looking for some bed sheets and was trying to open my JCPenney coupon. Explain where to go and navigate. From the moment I entered, I was welcomed with a smile from all the staff, including Nathan.
Wendy and Daja greeted me. These two are the sweetest. They not only helped me, but also kept me informed on the status of my stylist, who was running late. Both were friendly, kind, and attentive. When I had trouble with my card, Daja helped me check out and was patient as well. I appreciate all they did. They made the experience a good one.
Thank Wendy and Daja.
On 9/2/2025, I had the pleasure of having Raquel ring up my purchases. She was so very courteous and helpful. I really enjoyed my interaction with her. She is an exemplary example of JCPenney. She was a pleasure to deal with.
I shop at the Algonquin, IL store and whenever possible, seek out SHAILAJA. Just today, she helped me determine the best price for an item I was purchasing. She also placed an order for me for two more of the same item in two different sizes that were not on the rack in my local store. SHAILAJA is experienced with price adjustments, using sale prices, rewards and special offers for cardholders. She always greets me with a smile or a wave when she sees me in the store, asking how I have been and if there’s anything else she can do for me at checkout. She is truly a top-notch customer service and cashier, reflecting well on JCPenney.