JCPenney Survey (JCPenney Customer Satisfaction Survey) allows all the JCPenney customers to share their honest feedback. The survey lets you win a 15% OFF coupon prize.
JCPenney’s department store is conducting an online survey to obtain customers’ opinions about their recent store visits. The survey should take no more than five (5) minutes to complete.
JCPenney, abbreviated as JCP, is the leading American and Canadian department store, operating more than 656 stores. Your feedback is vital for JCPenney to maintain high company standards and improve its services.
Why Is JCPenney Conducting A Customer Satisfaction Survey?
As a department store, JCPenney has many competitors. To sustain itself in the market, JCPenney wants to give its customers the best customer experience. Therefore, it is interested in what customers think about its store and services.
JCPenney has an online survey portal at www.jcpenney.com/survey to gather customers’ opinions. Please share your responses here.
Thus, in return for your feedback, JCPenney offers a coupon prize of 15% OFF on your next purchase. In addition to that, you will enter into the sweepstakes, which might reward a $500 gift card.
JCPenney store survey benefits both the participants and the company.
What Should I Need To Participate In The JCPenney Survey?
First, a recent purchase receipt is a must for the JCPenney online survey portal at www.jcpenney.com/survey. To obtain a valid purchase receipt, one must visit the JCPenney store.
Moreover, the receipt must have a 22-digit access code. The JCPenney survey access code helps customers enter the survey contest; without the receipt and access code, you can’t enter the JCPenney customer experience survey.
Note: Be sure to visit the survey website (www.jcpenney.com/survey) within a week.
What Will I Earn After Participating In The JCPenney Survey? (Rewards)
Every successful survey participant will get a 15% OFF coupon as the reward prize. But the limit is one winner per receipt.
Sometimes, JCPenney might take you into the sweepstakes contest, so after completion of the survey, you will enter the JCPenney survey sweepstakes. Thus, if you are the lucky winner, you might get a $500 gift card.
Note: Winning the reward coupon is inevitable, but sometimes, you might get 15% off; in some cases, you get a 10% off coupon.
# Redeem the coupon within 30 days.
JCPenney Customer Experience Survey Rules
- A participant must be a resident of the United States.
- The age of the participant must be no less than 18 years.
- A purchase is required to participate in the JCP survey.
- Visit the survey website (www.jcpenney.com/survey) within seven days of receiving your receipt.
- All those who are associated with the Sponsor and Administrator are not allowed to participate in the JCPenney customer survey.
JCPenney.Com Survey Contest Details
| Official Website: | Www.JCPenney.Com/Survey |
|---|---|
| Name of the survey | JCPenney Customer Satisfaction Survey |
| Reward: | 15% OFF Coupon |
| Contest Dates: | Everyday |
| Survey Requirements: | 22-Digit Access Code |
| Survey Age: | 18 & More |
| Survey Receipt Is Valid For: | 07 Days |
| Coupon Valid For: | 30 Days |
| Mode Of Entry: | Online Mode |
| Entry Limits: | No Limit |
| Start Date: | Every month’s starting date |
| End Date: | Every month’s ending date |
How Do You Take Part In JCPenney Survey Online?
Time needed: 5 minutes
Take the JCPenney Survey At Www.JCPenney.Com/Survey.
- Visit www.jcpenney.com/survey:
All the participants have to visit www.jcpenney.com/survey to participate in the survey.
- Enter Access Code (22 Digit):
With the receipt in your hand, enter the 22-digit access code; don’t add spaces while entering the access code.
- Provide Feedback:
Share your honest thoughts about your recent department store visit. Your honest feedback will improve their quality of service.
- Submit The Form:
After successfully answering the questionnaire section, submit it. If necessary, provide your details, such as name, phone number, and email address, and submit the form.
- Winning The Coupon Prize:
After completing the JCP survey, you will receive a 15% or 10% discount coupon. Please keep it safe.
- Redeem The Prize:
During your next visit to the JCPenney store, take advantage of the discount by providing the discount coupon at the billing time.
Lost The Receipt? Still Want To Participate In The JCPenney Survey? Let’s Check Whether It Is Possible Or Not
JCPenney’s customer satisfaction survey is not possible for customers who don’t have the purchase receipt. Also, be sure to visit the survey website at www.jcpenney.com/survey within seven days.
For safety’s sake, take a snap of the purchase receipt after checkout so that if you ever lose the receipt, it will be available for survey participation. Other than this, you can’t do anything. Also, make sure that you visit the official survey participation portal within seven days.
Survey Contact Support
Call 1 800 322 1189 for General Inquiries.
Survey URL: survey3.medallia.com/?StoreReceiptSurvey.
Call 1 800 542 0800 for credit card assistance.
Website: www.jcpenney.com.
Survey Support: surveysupport.medallia.com.
Other Contact Info: www.medallia.com/contact.
1 855 808 0330 For Questions Related To Sephora.
Call 1 800 527 4438 for the gift registry phone number.
Call 1 844 527 2775 for questions related to Gadgets & Appliances.
About JCPenney Departmental Store
JCPenney, AKA JCP, is a leading department store in the United States that sells home goods, clothing, jewellery, and beauty products. Founded in 1902 by James Cash Penney, JCPenney started as a small dry goods store and has now become a leading department store.
JCPenney has more than 656 stores in 49 US states and Puerto Rico. It opened its first store in Canada in June 1994 and has several department stores.
Some of the departments include boys’ and girls’, baby, bedding, men’s and women’s, Lingerie, JCPenney Salon, home fine jewellery, shoes, and JCPenney Beauty. Other departments include US Vision Optical Centres, Seattle’s Best Coffee, and Lifetouch Portrait Studios.
Frequently Asked Questions
Yes, a purchase is compulsory for the JCPenney store survey entry. A receipt is also required.
You might face questions about product quality, staff friendliness, shop cleanliness, shop service, and overall satisfaction.
The Access Code is the 22-digit code present on the receipt, which is helpful for entering the JCPenney customer survey.
A purchase receipt is compulsory for participating in the JCPenney customer satisfaction survey; so, if you ever lose the receipt or your receipt is older than seven days, you are not allowed to take the JCPenney Survey.
Thank you for reading the blog about the JCPenney Retail Survey. To access the survey, visit www.jcpenney.com/survey within seven days of your recent purchase date. For more updates, keep visiting jcpenney-survey.co.
Rafia was great at checking out and letting me know how much I saved on each item. Great customer service!
I just got SCREWED by your store again. I found that I was not credited for points/sales. I was just at your salon for a cut. I went to purchase a shampoo that was signed on sale for 19.99, from $40.00. The computer only took off $8.00. The person would not honour the sign. I worked enough retail to know that you must legally honor the sign. Prior to my hair appointment, I purchased a pair of slacks. Due to a lack of honouring the sale sign, I returned the slacks before I left the store. This is why you’re going out of business. If I find another stylist prior to my next appointment, you will never see my business again. I don’t deal with businesses that deal dirty. 410 501 4392
Joana and Melanie were invaluable. They helped me find what I needed very politely and went above and beyond to make sure I found what I needed. I will be coming back to the store. Please make me pay at home. Thank you. You always have affordable prices, and I can find what I need for every occasion.
Ramila was excellent; thank you so much!
I would like to talk about your helpful customer at the store. His name is Mr Ken. At the JCPenney store in Spotsylvania Mall in VA, he was invaluable this past Monday, President’s Day. He was very helpful and did all he could to find out about a shirt that I wanted but was not on top of the pile. After searching and searching, he saw that there was only one remaining in my size and offered to go back and look through the same pile again. There was my size and shirt colour I wanted sitting at the bottom of the pile. I almost left the store but was hesitant and wanted to hear what he found. Otherwise, I would be gone and disappointed. Thanks, Mr Ken. With that, I do get emails to my email address online, but I did not have my phone with me, so he had a discount for even less on the shirts I wanted. I am a faithful shopper of JCP. I do have 1 question, though; I was looking for the MW Mens Black Jeans in the 40×32 size but saw that they were nowhere in all the MW jeans. Why is that? I don’t wear them extra large in the waist. They did have 42×32. I would have purchased more that day if my size was there. I was told to check out the site and maybe be there. I agreed. Thanks, JCP and Mr Ken. Keep up the good work.
I forgot to mention that I was at the Kerrville, TX, JCPenney Store, and the sales associate who assisted me was named Emily. I was looking for bedding for a family member I had just taken to a nursing home. Noticing I was stressed, Emily suggested what sheets and comforters I might like, and I quickly chose the perfect items. She then went to the register with me and checked me out. Emily was caring and professional and made my shopping experience stress-free. You are lucky to have her as an employee.
Excellent service by Michelle; very friendly and helpful with coupon.
Mel is terrific and very helpful at your Woodfield store. I recently went to your Yorktown store and was very pleased at how well supplied it was. Aida waited on me and was very friendly. I love JC Penney, always have, and always will.
I had very good customer service today at JCPenney.
I want to comment on one of your employees; her name is KC, and she works at JC Penneys Reno NV 89502 Meadowood Mall in the jewellery department. I was looking to buy a gold chain; she was so helpful and knowledgeable. Kc took time with me, and she was very friendly and caring. KC need to be acknowledged by management and given an Atta Girl
Kim was the associate and she was very pleasant!
Associate Aruba, with access code 0157050241503042513315, was very informative and helped me throughout the entire transaction. Help me navigate the floor on items that I was in need of. Thank you so much.
I came in and saw Kimberly Graham in the salon. I’ve known Kimberly for a very long time. She gave me an excellent head massage shampoo, and my cut and style are fantastic! The salon was clean and well-organized. I would definitely give her an A+.
My Cashier, Bella, went above and beyond with her customer service and pleasant personality today, 3/8th, at store #2878.