Enter the JCPenney Customer Satisfaction Survey & win a 15% OFF Coupon.
Participating in the JCPenney store survey is relatively easy. Completing the feedback form takes hardly 4 minutes. A purchase receipt is a must for the survey entry.
Try to enter the www.jcpenney.com/survey website within seven days for hassle-free entry into the survey contest.
Begin The Survey Now
A recent purchase receipt is enough to participate in the JCPenney customer experience survey (www.jcpenney.com/survey). From your receipt, enter the 22-digit Access Code.
After entering the access code, click “Next” to proceed to the JCP survey questionnaire page. A series of questions based on the recent store visit will be displayed on the screen.
Answer all the questions based on your experience, and try not to share false answers. Your feedback is vital for improving the JCP department store.
Completing the survey takes about four minutes. Then, note the 15% off coupon code on your receipt and redeem it within 30 days of completing the JCP survey.
Survey Rules
- Being a resident of the United States is compulsory.
- The age of the JCP survey participants must be at least 18.
- A purchase at the store & and a receipt are a must to begin the survey.
- Be sure to visit the www.jcpenney.com/survey website within a week of the store visit.
- In the end, collect the coupon code and redeem it within 30 days of the survey date.
How To Participate In The Survey?
- Firstly, purchase at the JCP store and save the receipt.
- Secondly, visit the official JCP survey portal: www.jcpenney.com/survey.
- Third, enter the 22-digit access code from your receipt.
- In the next step, answer all the questions about the department store of your recent visit.
- Further, submit your responses.
- Finally, note the 15% OFF coupon code on your receipt and redeem the prize on your next store visit.
Follow the above rules and participation steps to complete the survey without hassle. If you experience any inconvenience during the survey, comment below.
For more updates about the JCPenney survey, keep visiting the JCPenney-survey.co portal. Thank You.
I want to submit two receipts -surveys, but it doesn’t allow me to. Plus, the website is the same as the website posted on my receipt. I think the employees should get some type of bonus for receiving survey responses.
Ramona was invaluable today at the Lakeland, Florida, JC Penny store.
Lisa R. Jc Penny Alliance in Fort Worth, Texas, was excellent. I loved her and the way she helped us out today at checkout!
Hello,
I hope this finds Sylvia (jewellery manager) at Westfield Mall in Palm Desert, CA. I didn’t have a great experience at Zales with my wedding band, which was purchased last year for my anniversary. I went back to Zales and sold it back; this is when I was recommended to get a better quality ring and more for my money. I purchased a new thicker wedding band and was delighted with what I purchased ( not to mention I saved some money always a plus). The saleswoman Maria rang me up for my ring after helping me choose the perfect one. After we discussed which one I would choose, I was thrilled. Especially since I was expecting to get a ring on the 18th(again, I am very happy it would be here in a timely manner). It didn’t happen. I was depressed, but I thought things happen. It was the holidays. This was when I called to do a follow-up, but the sales associates were impatient, rushing me and coming off like I was annoying them. This is when I spoke with Sylvia, and then I told her about my issue and how her salespeople were acting. She turned everything around with her professionalism, kindness, and knowledge. She explained everything that wasn’t adequately explained, and I didn’t feel like just a customer who had sold an item without any care. So, I didn’t get my ring on the 4th of Feb (when Sylvia called to tell me that it had arrived), but I picked it up on the 8th of Feb. I spoke with her to tell her I TRULY, HONESTLY THANK YOU FROM THE BOTTOM OF MY HEART. What felt like forever made it feel ok to know sometimes things happen, but she didn’t forget about me as a customer but, most importantly, as a person. She made me trust shopping in JcPenney again. You all have chosen the right person for the job, and it shows. So, again, thank you SYLVIA YOU ROCK.
I completed the survey but I didn’t receive a 15% off code to use.
You will get to your registered mail, or else you directly get the coupon displayed on the screen soon after completing the survey.
I filled out the survey but forgot to mention the names of the two lovely associates who helped me at the JC Penny store in Middletown, NY, today. Their names were Kim (Shoes) and Marlene (register). Thank you both.
Ramita was the customer representative who assisted us. She directed us to all the areas of the store when we were searching for items and processed our checkout. She was so good that she convinced my husband to get a credit card.
I may not have mentioned that we were at the Westnedge Crossroads Mall store. Ramita was fabulous!
Olivia, at the Arrowhead Town Center Mall store in Glendale, AZ., was so patient, friendly, and helpful during our first visit several weeks ago. We went back today for her help. She is an asset to the store and especially to the men’s department.
The store person who checked me out was Pinky. She was very friendly and helpful.
Ivelissa is always very helpful and friendly. Whenever I’m at JC Penny in Dadeland, I look for her. She advises me on what tone of makeup looks good on me and whatever else she can help me with she does. I wish I had someone like her in every store I go to. Thank you, Ivelissa.
Pedro was such a professional and super-friendly photographer! He was GREAT with all 3 of my kids (1, 2 and 8 years old)! The entire session was a breeze! I will 1,000% return for future family photos! I highly recommend booking a session with Pedro! Give this man a MEGA RAISE! You have a forever customer right here! Thank you, Pedro!!!! =)
Your Survey process is not user-friendly; just saying. Both my sister and I were at the JCPenneys (Westfield Mall in Palm Desert). A John Dovcette assisted us and was such a delight; if I could find where to put his ratings, it would be an outstanding 10. My access code is 2096 091 5268 022025 1528 8. I hope this comment gets recognized and he gets the recognition he so greatly deserves. Please, Please, Please make your survey page more user-friendly.
I had to search the entire store for a cashier, but none was available. The only place available was the pickup and returns department. There, I met an invaluable employee, Zia. She helped me find my coupons on my cell phone, and I was able to make my purchase. If it weren’t for Zia, I would have walked out of the store without making the purchase.
I was in the Orchard Plaza store on 2/14/2025; one of the east handicapped doors has not been functioning for a while. Richard greeted me; shortly after entering the store, I reported the issue with the door to him, and he immediately reported the issue to the store manager, Shayna. He reported to me Shayna was placing a work order right away to repair the door. This is the kind of service I always receive at this store.
Thank you, Shayna and Richard.
Mala at the Kalispell, Montana, location is always very friendly and helpful. She has worked at that location for years, and I feel like she is my attendant at times 🙂 Yay, Mala!!! Also, the young gentleman working in the men’s department has helped my fiance and stepson find nice clothes for a wedding. He helped with shoes, belts, pants, ties, and jackets for both of them. He spent at least 45 minutes getting them all dressed up for the event. I was not there and do not know his name, but it’s the Kalispell, Montana, location. I love this store!!! I do not like Kohls!!!!
Mala at the Kalispell, Montana store is always so friendly and helpful. We had to make two trips today, and she was great at helping us return and then purchase the correct size of suit jacket. Thank you, Mala!
Access code 2633 100 2601 022225 1535 6
I want to thank the young lady. That took the time to help me find the merchandise that I needed. Ms. Kristine was so sweet and kind. She had stopped what she was doing, and she took the time to come and help me find what I was looking for. I really appreciate her help. Ms. Kristine, thank you so much and keep up the good work. 👏🏽👏🏽👏🏽 That’s not all; the young lady, Ms Dot, who rang me up was so very nice. It didn’t take her long at all. And I would like to thank her also. Keep up the good work until next time. Mrs Johnson, I really appreciate both of you. Thanks again for helping me. 😊 ❤️ 👏🏽
Mary in the Home department was excellent. She really did an outstanding job
I wish checkout and fitting room signs were more evident. This was my first time at the store, and I asked another shopper where to go. But when I found an employee, Lily, at the checkout, she was invaluable and nice. I will shop there again soon.
Kurtis helped me and greeted me at the Prescott store. He was very friendly and had excellent customer service skills. I would look for him upon return to the store to help me. I have been very disappointed in the recent past with the lack of personnel in the store departments to
help me or check me out. It dramatically influences my desire to shop here.
I had terrific service from Julie Lee at your Brea, CA, store. She was invaluable and professional and provided terrific customer service. She is truly an asset to your team. The access code on my receipt is 2648 194 7885 022125 1353 3, and the purchase date is 2/21.
I tried several times to access your receipt survey, but the website did not work. When I attempted to log in, it looped me back to the JCP store home page. If you truly want customer feedback, the website definitely needs to be working!
On February 22, 2025, I purchased several items at the Northridge, California store, and I was fortunate enough to have Charles help me. He has helped me before, and he is very efficient and friendly, and he has a great personality. He always helps me with my coupons, and even though I do not shop in the men’s department, I always look for him. I was trying to do the survey, but it would not allow me to do so, so I am hoping that this feedback will help. The code for that purchase was 2677 102 7047 022325 1406 9. Please let Charles know I tried. He made my day.
Sincerely,
Sue from Simi Valley 🙂
JCPenney sales associate Miss Tamica was beneficial and friendly during my checkout transaction today. Her service was a 10!
Hi there! I couldn’t access the survey linked to my ticket, so I’m reaching out about access code 2991222303502192516223.
I wanted to share my experience visiting JCPenney at 5335 West Loop 1604 N, San Antonio, TX 78253, on February 19, 2025, at 4:22 PM (store number 2991, transaction 3035).
I must highlight Nicholas’s fantastic service! He was incredibly kind and courteous, demonstrating outstanding customer service skills.
I needed assistance with men’s dress attire and didn’t know where to start. He patiently helped me from start to finish. Not to mention, my day wasn’t going as planned, but his friendliness definitely changed the course of things. Because of his warmth, I’m definitely looking forward to returning! Big sho tout to Nicholas
I am sharing my experience at the JC Penney store at 11325 Lincoln Highway in Mokena, Illinois. I was greeted by every employee that passed me. I was asked if I needed any help when I had questions about my coupons. A lovely lady in the men’s dept. Answered everything for me—no lines at checkout. A very friendly and helpful cashier by the name of Rose was so lovely. She used my coupons without any problems and offered gift receipts. I will always come to this store because of the outstanding employees who are always smiling and offering help.
I had a great experience today when I visited my neighbourhood JCP store, located at 1600 Orchard Gateway Blvd, in North Aurora, IL 60542. I went there because I routinely purchased dress shoes, as I’d done over the years when I was in corporate. Now recently retired, I’ve decided to dress more casually but still must not be too casual, so I purchased two sets of Chelsea Boots (1 black & 1Tan) and 22 Xersion Xtreme Tee Shirts for wear with sports coats and slacks. The knowledgeable associate who assisted me was Kenzie. He was very attentive to my needs and reminded me to utilise my JCP card, which I did, and received great value for doing so.
Kenzie was pleasant to work with, and she had a fantastic attitude. Her work ethic was evident in her willingness to provide great service. Though this is the first time she’s assisted me, I’ve grown accustomed to this type of friendly yet professional service whenever I’m within the store here at home or in various other states when I endeavoured to visit a JCP store during business travel. I’m genuinely pleased to have a store location so readily accessible to me! As I’ve always said, “Maintain the momentum”!
Today was one of the very best shopping experiences I’ve ever had with JCPenney!😉 Crystal and JR at the Polo Grounds Store in Memphis, TN, were very attentive, patient, and knowledgeable about store policies, coupons and how to cash out transactions. They made my day, and I can’t thank them or JCPenney enough for employing them. Their customer service was impeccable and unmatched with what I’ve had to encounter in some other stores. Thanks again, Crystal and JR. 😌
I needed help in the cosmetic department. Ms. Rita was frank, helpful, and knowledgeable. She helped me buy the right product.
Thanks, Rita
I want to share my experience at the JC Penney store in South County Center, St. Louis, Missouri. Geraldine helped me. She was in the bedding department, and I was looking for a sheet set. She was very knowledgeable and helped me find the perfect sheet set. She is the type of employee who will bring me back to the store.
Thank you, Carolyn
I was at the Woodland Mall in Grand Rapids, MI, and the gal who checked me out was lovely and helpful; her name was Val. Hope I get her again. What a pleasant shopping experience for me, an 83 yr. Older adult. I also LOVE the shopping carts; bless whoever came up with the idea.
It is very frustrating when you want us to take a satisfaction survey for my JCPenney experience, and I want the wonderful salesperson to get credit for being so helpful. Still, your survey did not ask one question regarding the associate who helped me, my experience purchasing store items, or anything related to the associate. I shopped at the JCPenney store in Eau Claire, WI. Georgia was the store associate in the Jewelry department.
I would like to recognize Becky at the JCP-New Braunfels, TX, location for the outstanding customer service that I received. She was very professional, pleasant, and invaluable. What an enjoyable shopping experience!
On 03/19/2025, I was looking for pants for my birthday outing on Saturday, March 22nd. As I was looking in the Victorville, California Store, I saw a Suspicious young man of Hispanic descent putting what looked like a pair of pants in his black backpack. I said hey, no, put that back, and he told me to mind my own business. I said I am an American Citizen and a Marine Corps veteran. You are stealing in my country, and my community is my business. He continued to walk around the store, trying to evade me, but I should have left as well because you are not stealing from this store today while I am here. He had a Long Screwdriver in his right pocket, and I said I am a combat veteran, and that screwdriver is not going to help you. He finally got tired of me following his every move, and he left the store.
When I spoke to a cashier and told her about what happened, I was getting a price check on pants I couldn’t afford and had to put back. I said I, a Marine Corp Veteran, couldn’t afford These pants today, and that other guy was trying to steal parts. I spoke to two other employees, Sally and Maria, about what happened. I left the store and was just about to get in my car when Maria called me back and said we were going to get those pants for you. I was utterly stunned and so very touched, almost to tears. Sally and Maria were so kind and thoughtful. They said to get two pairs. The pants were buy one, get one, ½ off. Sally and Maria are very loving and thoughtful employees and don’t have to do what they do. They are very much appreciated, and now I have new pants for my birthday. Thank You, Sally and Maria, and Thank You, JCPenney’s, for hiring such wonderful employees in those two. God Bless You, Sally and Maria, and Thank You so much. You Made this Marine Corps Veterans year!
Jakleen at the Golf Mill store was very helpful, and I would consider asking her to help me again. Thank you.
The online survey is not taking my access code, but I still wanted to give a review for Kimberly, who helped me with my ring purchase at the JCPenneys in Hanes Mall. She was very polite, knowledgeable, professional, and helpful. I really enjoyed her service and was very happy with my purchase. Please make sure she gets this great review, and thank you.
I just took the survey but did not realize that I had gone past the part to talk about the sales clerks who helped me. The ladies in the Jewelry department were beneficial. Darlene understood what I was looking for and why. They showed me several items that would work. Then Danielle came as Darlene was to take her break and complete the sale. She also went ahead and completed the sale of the other three items I had from a different department. Both ladies were great. I appreciate their patience and helpfulness.
Erika at Towne West in Wichita, KS, was extremely friendly and helpful this evening. She helped me save $80.
Associate Diana was invaluable. She helped me take advantage of a one-day sale and sign up for Penny’s credit card. She had a fantastic attitude. I don’t usually do surveys, but I wanted to make sure she got credit for good service.
I completed the survey, but there was no place to give my compliments to the very kind gentleman who helped me today. I hope I spell his name correctly, Peiman or Peuman. He was restocking when I approached him and asked about a specific item that I was looking for, in this case, hooded zippered sweatshirts, which are basically out of season. He set down what he was doing and gave me his full attention. He led me to the rack holding the item and showed me where additional newer items could be found. This was in the men’s department. I found two sweatshirts in the clearance rack of the right size, and they were very well-priced. After checking out with Alexis, who explained about the survey, I found the gentleman, Peuman, again and thanked him for his kindness and efficiency. It was an excellent day to shop at JCP.
Linda helped me at JC PENNEY in Altoona, PA. She was invaluable with the pricing because the discount mark was not clear. Please make sure she gets this review since the survey didn’t ask about my sales associate. My access code is 2586085651804042512019. Thank you.
Kenzie was the assistant who aided me when I went to the 1600 Gateway Blvd, North Aurora, IL facility. She was friendly, pleasant and personable. Her knowledge of products was well appreciated! Keep up the great work Kenzie!!
On April 07, 2025, I ventured to the local JCPenney store to see what I could find, after I paid my current bill. Kenzie was the assistant who aided me when I went to the 1600 Gateway Blvd, North Aurora, IL facility. She was friendly, pleasant and personable. Her knowledge of products was well appreciated! Keep up the great work Kenzie!!
Betty at Victor, NY, Location was beneficial with a coupon problem, and it was resolved immediately.
I want to thank Adelynn for being such a great JCP associate. She was extremely professional and very helpful in finding the items I needed to purchase. SHE IS SO VALUABLE TO JCP STORES. It’s people like her who make me come back again, and I will as a Senior Citizen. She’s Fantastic!!!
Ms. Lorraine T. Was very courteous and friendly. She made my checking-out experience fun. I absolutely LOVE JCPenney!! Thank you.
I just submitted a survey with access code 2868101773404242515007, but I didn’t see a place to specifically enter the names of the beneficial sales associates who, in my opinion, went above and beyond the call of duty. Christy and Cindie, thank you for making my experience enjoyable and successful!
I tried to do the survey,but it wasn’t allowing to access the survey. I always shop at the JCPenney location at the Galleria Place in Las Vegas.I want to thank the sales associate by the name of Maria .M. Shes such an amazing person and very nice and friendly and we have good conversations she’s very helpful. She assisted me in finding the perfect curtains to go in my living room. Springtime vibe they turned out absolutely beautiful. This is the reason I continue to shop at JCPenney because of the great staff and the great deals. Thanks.
Barbara and Laura were so helpful and went out of their way to help me, and both were very pleasant.
Diana was really nice, and she had such a great attitude. She helped me sign up for the rewards. She’s amazing!! 🤩
One concern to note: As mentioned in the survey, both Emily and Lindsey were very helpful and patient during my shopping and checkout experience at the Crossroads Mall in St. Cloud, MN, on Saturday, April 26, 2025. I had two checkouts simultaneously. The first went perfectly, and I was able to get the offered 35% discount. The second one did not go through, and I was surprised because it was offered for 24 hours. I had to use a different credit card to complete the second purchase, so I wasn’t able to use the 35% discount. With today’s economy, I welcome savings when I can get them. I didn’t notice there was a fraud alert email message until I left the store. Apparently, JCP was not sure if I was using the card. I would appreciate it if this could be rectified. Store #1874. Term. 051. Date: 4/26/25. Time: 5:11 p.m. Assoc. 0528. I have been a JCP shopper and a rewards member for several years, and I love shopping at JCP. Thank you for your assistance with this concern.
Elaine at Customer Service was great! She took the time to order an item that was out of stock. She also let me pay for the other merchandise I wanted to purchase. She went the extra mile, and I appreciated that!